It is our hope that all of our customers enjoy a seamless purchasing experience free of annoyances, but problems do happen. Before getting frustrated and returning your new purchase all together, please give us a chance to make it up to you and correct any issues. If a product arrives damaged or we made an error, and it cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, or if you are returning the item for any other reason, the item can be returned under our standard return policy.
Most of our products are offered with free shipping, so please be aware that if you return one of these products you will need to pay to ship it back to us. Most of our items also carry a 20% restocking fee, which will be deducted from your return/credit should you wish to return them.
Please email us (Contact Page) and include your original order number, what product(s) you are returning, and your name. Or call us at(888) 996-9196 Mon-Fri: 8AM-5PM. We will give you a return address.
When returning a product, please note the following:
- Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to the address you are provided. This may be our main office or a distribution center.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you ensure the return package in case there are any issues during transit.
- Please Note:Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling (neither outbound nor inbound). We will issue a credit to the credit card used for the original purchase.
- If it is an error on our part, we will issue a Call Tag to have your item picked up by UPS or FedEx. We will contact you when we have scheduled the Call Tag and it may take from 1-3 business days to have your item picked up. UPS or FedEx will provide the label to be affixed to your package, so please remove all other labels. If you will not be at home when UPS or FedEx is scheduled to pick up your package, please leave it where it was originally delivered. If it is a larger item that was originally delivered via Motor Freight, please contact us at(888) 996-9196 Mon-Fri: 8AM-5PM.